hydra Privacy Policy – How We Handle Your Personal Data

When you create an account on hydra, we collect the personal details you provide during registration, including your full name, date of birth, email address, and mobile number. We also collect your preferred payment details — such as your GCash number or bank account information — so that deposits and withdrawals in Philippine pesos (₱) can be processed smoothly and securely. If you contact our support team, we may retain records of that correspondence, including any documents you submit for identity verification purposes.

In addition to information you provide directly, we automatically collect certain technical data when you access the platform from your device. This includes your IP address, browser type, device model, operating system, and the pages or games you interact with during your session. We also record transaction histories, bet logs, and gameplay activity in order to maintain accurate account records and comply with our regulatory obligations in the Philippines. All of this information is collected only to the extent necessary to deliver a safe, functional, and personalised experience for Filipino members.

We do not knowingly collect personal information from individuals under the age of 21. If we become aware that a minor has registered on the platform, the account will be closed immediately and any associated data will be deleted in accordance with applicable Philippine law.

The personal data we collect is used primarily to operate and maintain your hydra account, process your deposits and withdrawals in Philippine pesos, and ensure that your gaming activity is conducted in a secure and compliant environment. We use your contact details to send you important account notifications, such as transaction confirmations, security alerts, and updates to our terms or policies. Your identity and payment information is used to carry out the verification checks required under Philippine anti-money laundering regulations.

We also use aggregated and anonymised data to analyse platform performance, improve the user experience for Filipino members, and develop new features across our Sports, Slots, Casino, and Bet sections. Where you have given your consent, we may use your contact details to send you relevant promotional communications about platform updates or special offers. You can withdraw this consent at any time by updating your notification preferences in your account settings.

We will never use your personal data for purposes that are incompatible with those described in this policy, and we will not sell your information to any third party for their own marketing purposes. All data processing activities are carried out in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations as enforced in the Philippines.

hydra does not sell, rent, or trade your personal information to third parties for commercial purposes. However, we do share certain data with trusted service providers who assist us in operating the platform — for example, payment processors who handle your ₱ transactions, identity verification partners, and technology providers who support our platform infrastructure. These partners are contractually required to handle your data securely and only for the specific purposes for which it was shared.

We may also disclose your personal information to regulatory authorities, law enforcement agencies, or courts in the Philippines when we are legally required to do so, or when disclosure is necessary to protect the rights, safety, or property of hydra, our members, or the public. In the event that hydra undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy.

We do not share your data with third-party advertisers or analytics companies in a way that would allow them to identify you personally. Any data shared for platform analytics purposes is aggregated and stripped of personally identifiable information before it leaves our systems. You have the right to request details of any third parties with whom your data has been shared by contacting our support team.

We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and the hydra platform is encrypted using industry-standard SSL/TLS protocols, ensuring that your login credentials, payment details, and personal information are protected in transit. Our servers are hosted in secure data centres with restricted physical and logical access controls.

Access to your personal data within our organisation is limited to staff members who need it to perform their job functions, and all personnel with access to member data are bound by strict confidentiality obligations. We conduct regular security assessments and vulnerability testing to identify and address potential risks to our systems. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant Philippine data protection authority in accordance with our legal obligations under the Data Privacy Act of 2012.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play an important role in keeping your account safe — please use a strong, unique password for your hydra account and never share your login credentials with anyone. If you suspect that your account has been compromised, contact our support team immediately so that we can take prompt action to secure it.

As a Filipino member of the hydra platform, you have a number of rights in relation to your personal data under the Data Privacy Act of 2012. You have the right to access the personal information we hold about you, to request corrections if any of that information is inaccurate or incomplete, and to request the deletion of your data in certain circumstances — for example, if it is no longer necessary for the purposes for which it was collected. You also have the right to object to certain types of data processing and to request that we restrict how we use your data while a complaint or query is being resolved.

To exercise any of these rights, you can contact our support team using the email address provided in the footer of this page. We will respond to all valid requests within a reasonable timeframe and in accordance with our obligations under Philippine law. Please note that some requests may be subject to limitations — for example, we may be required to retain certain data for regulatory or legal compliance purposes even if you request its deletion.

If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. We encourage you to contact us first so that we can attempt to resolve any concerns directly, but we fully respect your right to escalate matters to the NPC if you feel it is necessary. Full details of the NPC's complaint process are available on the Commission's official website.

hydra uses cookies and similar tracking technologies to ensure that the platform functions correctly and to improve your experience as a Filipino member. Essential cookies are necessary for the platform to operate — they enable functions such as keeping you logged in during your session, remembering your language and display preferences, and ensuring that transactions are processed securely. These cookies cannot be disabled without affecting the functionality of the platform.

We also use performance and analytics cookies to understand how members interact with different sections of the platform, such as Sports, Slots, Casino, and Bet. This information helps us identify areas for improvement and optimise the platform for mobile users in the Philippines. These cookies collect data in an aggregated and anonymised form and do not identify you personally. You can manage your cookie preferences through your browser settings, although disabling certain cookies may affect your ability to use some features of the platform.

We do not use third-party advertising cookies or allow external ad networks to place tracking technologies on the hydra platform. Any cookies used by our payment processing partners are strictly limited to the purpose of facilitating your ₱ transactions and are governed by those partners' own privacy policies. If you have questions about how cookies are used on the platform, please visit our FAQ page for more information.

We may update this Privacy Policy from time to time to reflect changes in our data processing practices, updates to Philippine data protection law, or improvements to the hydra platform. When we make material changes to this policy, we will notify you through the platform or via your registered contact details, and the updated policy will be published on this page with a revised effective date clearly displayed at the top. We encourage you to review this page periodically so that you are always aware of how your personal information is being handled.

Your continued use of the hydra platform after any changes to this policy have been published will be taken as your acceptance of the updated terms. If you do not agree with any changes, you should stop using the platform and contact our support team to arrange the closure of your account. For any questions about this Privacy Policy or how it applies to your use of the platform, please visit our FAQ page or reach out to our support team directly using the contact details provided in the footer below.